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Customer Satisfaction

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Customer Satisfaction

Dear Customer,

Thank you for taking the time to complete this study, which we have prepared to determine and meet your satisfaction, needs, and expectations.

The criticisms and suggestions you provide in our survey form are important for our internal evaluations of our services. Since our aim is to improve the quality of service we provide, your complaints, problems, requests, and suggestions will be reviewed, and we will contact you as soon as possible.

    Respondent Information

    YOROZ OPERATION SERVICE EVALUATION CRITERIA

    1) Quality of the warm welcome provided by the staff during your transactions:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint

    2) The level of necessary information and convenience provided by the staff regarding the follow-up of your business:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint

    3) Your level of satisfaction with the agency and boat services provided by the Operation Department:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint

    4) The degree to which our Operation Department meets your needs and requirements:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint

    YOROZ PIER (LOADING/UNLOADING) EVALUATION CRITERIA

    1) Accessibility of the Pier Supervisors when you bring parts/provisions/materials to the pier for delivery to vessels:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint

    2) The hospitality and welcome provided by the Pier Supervisors when you bring materials to the pier:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint

    3) The level of care taken against damage during the loading/unloading of the materials you deliver to the Pier Supervisors:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint

    YOROZ SEAFARER EVALUATION CRITERIA

    1) The attitude, behavior, and hospitality of the Seafarers towards you, our valued customers:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint

    2) The level of care taken by the Seafarer against damage during the loading/unloading of materials delivered to the Service Boat:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint

    YOROZ BILLING SERVICE EVALUATION CRITERIA

    1) Accuracy and completeness of invoicing:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint

    2) Timely delivery and dispatch of your invoices:

    5-Excellent4-Good3-Average2-Poor1-Very Poor/Complaint